Shipping/ Return Policy
Return Policy:
All clearance items of 20% off and above are final sale.
Exchanges or store credit will be issued within 15 days of purchase, tags attached in original condition. We do not issue cash or credit card refund of any kind.
You may not return or exchange:
Sale/Clearance items, Jewelry, Sunglasses, Bandanas, or Belts
*All Sale items are final sale
*All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If returned items have been tried on and they have makeup on them, they will not be accepted as a returned and the item will be sent back to you.
* You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non- refundable. Send you package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
*Online Credit
*Merchandise may be returned for online credit within 14 days of the Date of purchase. Given the email address provided.
If your order is returned past the 15 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, or we can send items back with a future order. We will hold non- refundable merchandise for 30 days.
To make your return:
* Complete the Return Form and include it in the package you are returning.
*Once your package is received, please allow 3 business days for your return to be processed. You will be emailed once your return is received.
Exchanges:
We do not have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for online credit.
Trouble with your order?
* If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact us within 3 days of receipt.
NO EXCEPTIONS.
Questions? Please email us at Haleyjamesclothing@yahoo.com